Your satisfaction is extremely important to us. If you decide – for any reason – that you aren't 100% happy with your hearing aids, return them within 45 days for a full refund. Hearing aids must be in good condition.
Need an adjustment? Ship your hearing aids to HearStore and our friendly team will tune up your hearing aids and have them back to you quickly. We're also available for calls and chats from 9-5 MST.
Hearing Aid Troubleshooting
Depending on the issue you’re having, you might be able to troubleshoot your hearing aids using a few quick tips:
- Replace the battery to see if that helps
- Check to make sure your batteries are not old or past their best-by date
- Clean your hearing aid, particularly near the end that goes into the ear
- Run your cleaning wire over the microphone(s)
- If you have a hollow tube, run your cleaning wire through the tube
- Replace the wax filter or wax guard, if applicable
- Open and close the battery compartment. Is the battery positioned correctly?
Hearing Aid Repair Costs
The prices for hearing aid repair can be quite high in many local clinics, sometimes up to $500 or more. At HearStore, our standard repair charge is $159 for a hearing aid repair with a 6 month warranty. There are a few additional options, such as expedited processing, moisture protection or extended warranty. The optional additions are:
- $59 - 1 year Repair Warranty (extends warranty from 6 months to 1 year)
- $10 - Moisture Protection - We will add moisture protection on the electrical components. This can be helpful for those in hot or humid environments and possibly increase the reliability of your hearing instrument.
- $39 - Expedited Processing - This speeds your repair processing time from 8-12 business days to 4-6 business days.
Why choose HearStore for your repair?
- We charge a low price of $159 for a standard hearing aid repair
- We include shipping charges in our service fee. No required additional charges.
- If you decide to purchase new hearing aids from HearStore within 90 days of repair, we will credit the entire amount of your repair towards your new purchase.
Top 3 Reasons Hearing Aids Fail
- Wax - Earwax, or cerumen, is the #1 killer of hearing aids. The good news? Often times the hearing aids can be cleaned and they will come back to life. Occasionally, the damage caused by earwax makes repair necessary.
- Moisture - Showers, sweat and humidity can all attack the electronic components of a hearing aids, resulting in damage and decreased performance.
- Defect - Just like any other device with electronics, hearing aids can fail because of a manufacturer defect. Typically, this would be covered under your initial hearing aid warranty.
Hearing Aid Repair Questions
- Can you repair my custom or behind the ear hearing aid?
Yes! We can repair the vast majority of hearing aids. Send us your defective hearing device and we will do our best to get it back in working order. Should we not be able to help you, we will send back your device and let you know.
- How long does the hearing aid repair cost?
Our hearing aid repair price is $159, before any additional options.
- Can every hearing aid be fixed?
Unfortunately not. Most hearing aids can be repaired, however sometimes there are no longer available replacement parts for older models
- Will this fix my hearing aid if it has been stepped on, crushed, or chewed up by my dog?
The hearing aid repair from HearStore is for hearing aids that are structurally intact but not performing well. Basically, we can repair and replace the electronics inside the hearing aid.
- Which hearing aid brands can be repaired?
Some of the brands we can repair are Audibel, Audina, Beltone, Bernafon, Electone, Hansaton, Miracle Ear, Micro-Tech, National, NuEar, Omni, Oticon, Persona Medical, Phonak, Prairie Labs, ReSound, Rexton, SeboTek, Siemens, Signia, Sonus, Starkey, Sonic Innovations, Unitron and Widex. Don't see your brand here? Call or chat with us to check on your specific model.
How to Care for Your Hearing Aids
A hearing aid is a miniature, personalized, custom-fit piece of technology that can enhance your quality of life in a number of ways. This important device also contains complex circuitry, and can be damaged by moisture, dirt, excessive temperatures and chemicals. There are a number of things you can do to make sure that your hearing devices continue to function properly, and to ensure that you have the best listening experience possible.
Keeping Hearing Aids Clean
Dirt, debris, and other substances such as earwax, can block the holes and tubes of your device and interfere with sound quality. It is necessary to clean the device regularly to remove any dirt or wax deposits, and your hearing care professional can recommend special cleaning products, such as moist towels and picks for this purpose. Always make sure that your fingers are clean and dry before handling the aid. Household cleaning agents and alcohol, which can seriously damage your device, should never be used.
Moisture can be very harmful to the electronic circuitry of the hearing devices, and as such they should always be removed before showering, going out in the rain, bathing or swimming. Aids should not be stored in the bathroom, as bathrooms are generally damp. Consider asking your hearing care professional about purchasing a special dry-storage case to store your hearing aid in at night; these units actively remove all moisture from your aid while you sleep and can greatly help the device to maintain peak performance.
Caring for Hearing Aid Batteries
All hearing aids depend on a quality battery in order to function effectively. There are several easy things you can do to make sure that you are getting the most out of your batteries. Perhaps the easiest is to simply turn your hearing aid off before you sleep at night to conserve battery power. Dirt and moisture can harm batteries and cause corrosion, so make sure that you wash your hands before replacing batteries, and leave the battery compartment of the aid open overnight so that any accumulated moisture can evaporate. If you notice that sounds have become distorted, or if you have to turn the volume up more than usual, it may be time to replace the battery; some aids will make a beeping sound to indicate that you need to replace the battery soon. It is a good idea to keep a spare battery with you when you go out, as some can die quite quickly.
General Tips for Maintaining Hearing Aids
Along with keeping the devices clean, minimizing moisture, and properly caring for the batteries, there are a few other things you can do to increase the longevity of your hearing aids and reduce repairs.
Always handle the aids gently: avoid dropping them, keep them out of reach of pets and children, and store them in a small protective case when they are not in use. Hearing aids are vulnerable to extreme cold or heat, so store them at normal room temperature and remember to remove them when using a hair dryer. Chemicals can also harm the devices, so make sure to remove them when applying sunscreen, hairspray, or cologne.